State Farm® Insurance Agent Todd MacDonald

"Todd’s Statefarm agency is absolutely amazing. I had the pleasure of working with one of the staff members - Pavlina, who is always there for her customers. Pavlina is extremely nice, knowledgeable and attentive to details. Over the course of many many years Pavlina has been helping me, she is always there guiding me in making well informed decisions. She works in the interest of her customer. Her insurance knowledge is deep and I have certainly enjoyed communicating with her. Thank you Pavlina and thank you Todd for having an amazing staff in your office. 👏👏"

"Great team, very helpful ..everytime! They go above and beyond to answer your questions, assist you fast and work for your best intetest. I am impressed as I have been with State Farm over 40 years and I have never had my policies reviewed in detail, making sure I am properly insured. Thank you for my painless experience and help with my claim also. Highly recomend this office!"

"Quality service with agents who are kind and attentive. Definitely made getting a policy an easy decision as they have your best interest in mind. Specifically agent Pavlina who helped me in switching my provider. Best of the best!!"

"Charlotte is outstanding! She is extremely knowledgeable and helpful. She is always cheerful and goes the extra mile to help with whatever is needed. She is an asset to the agency."

"This team is amazing and made my entire process smooth and stress-free. In particular, Pavlina’s professionalism, responsiveness, and genuine care truly set her apart—I highly recommend her!"

"This office makes those tedious phone calls and emails we put off to make, so easy!! I'm usually one to avoid as agents and representatives can be misguiding or hard to inform but not here! I should also point out that the timeliness of the services provided here are super efficient, I was waiting for new insurance cards when I got into a car accident and couldn't find my email for it either, one 3 minute call later and I had them. Thank you team."

"I would strongly recommend Todd MacDonald for any and all of your insurance needs. I recently retired and Todd was very helpful in working through all the insurance changes associated with that. On top of that he’s very conveniently located on Main Street, so very close to folks in Lisle, Downers Grove and Naperville."

"Without question the best Insurance agent I have ever dealt with. He always ask how my family is doing and how life is before ever discussing business. As long as he is around, he has a customer for life!"

"Todd and his team are great! They always throughly answer questions and assist with any claims. He is very honest and ethical. He truly is looking out for you. I would recommend anyone to work with Todd’s office."

"Todd at State Farm is absolutely fantastic! I've been a personal insurance client of his for years, and I consistently receive top-notch service. He's knowledgeable, responsive, and always takes the time to explain things clearly. What truly sets Todd apart is his genuine care for his clients. He proactively reviews my policies to ensure I have the best coverage at the best price. I've been so impressed with Todd's professionalism and dedication that I've confidently recommended him to many of my own clients, who have also had exceptional experiences. If you're looking for a reliable and trustworthy insurance agent, look no further than Todd! Five stars all the way!"

"Nikol is the best!!"

"Todd and team very helpful all the time"

"Todd was incredibly helpful and was able to save us close to half of what we were paying with our other insurance company. Looking forward to working with him and his team."

"The associates at Todd Macdonald's State Farm branch are the best. They have proven to be a family friendly service to us. We have had some crazy experiences in the recent years and State Farm and Todd Macdonald have made sure all our needs have been met. Charlotte Ryan is who we work directly with. With a great attitude, she is always avaialble to assist us. Highly recommend State Farm and Charlotte. Thanks Insurance Lady, your thr best."

"I can confidently say that Todd stands out as one of the most knowledgeable agents I've encountered. As a valued member of my business network, he consistently stays ahead of the curve, keeping me and my clients informed about the latest developments in the insurance industry. If you need expert guidance along with great rates, don’t wait—reach out to Todd today!"

"Todd is a great agent. Always responsive and super knowledgable. He helped me so much through the years, and I recommend him 100%! Thanks Todd!"

"I have been with State Farm for all my insurance since I have needed insurance. Todd and his group took over for my original agent and I have been with them ever since. They are wonderful people to work with and I have never had an issue with any situation or claim I have brought to their attention. Highly recommend them."

"I have been with Todd and his team for over a decade and I don't even know where to start to explain how much I appreciate them! I fist came to Todd needing liability insurance for my business as a sole owner and operator. Since then I have hired employees and have needed workman's comp insurance as well as auto policies for our work vehicles. I have also recently purchased a home which is insured through their office, as well as my boat and both of my son's vehicles. Todd, Charlotte, and Pavlina are always very responsive when I have any questions or concerns regarding any of my business or personal policies. They have also proactively reached out to me many times if any changes or updates are needed to possibly save me money and or keep things up to date as my life and my insurance needs change. Finally THEY ARE ABSOLUTELY A PLEASURE TO DO BUSINESS WITH. I'm always smiling when I am on the phone with them because they are great positive people. I get solicited from other insurance companies quite often. It's always a very quick conversation that ends with me saying "No thank you. I am very happy with my insurance provider""

"Todd has been amazing. He's not even my agent but when I was unable to get an experience letter for over a year from state farm corporate, Todd went above and beyond in following up promptly with me and state farm. He was the only one that was prompt, courteous and responsive. Since the letter was never provided after the promised time, Todd himself contacted state farm again and apparently hung up only after he received the letter! I've been trying to get this for more than a year. It's difficult to find someone like him in any business, let alone in insurance industry. Thanks for all your help, Todd!"

"We've had excellent experience with Todd and his team for over 20 years. He has insured our house, car, and RV. We've been happy with how promptly and easily the couple of claims we've had have been handled. Todd and his team always respond promptly and with a smile, to any emails or phone calls I've made."

"A little over four years ago, we were shopping for a better insurance company to help cover all our insurance needs. We wanted to stay local and after my first call to Todd McDonald's State Farm I knew we had found the place. I had the incredible luck of speaking to Charlotte and she got us homeowners, multiple auto policies, and an umbrella policy that made sense for our family without breaking the bank. We have had a few things happen over the years and it takes one call or email for this incredible level of customer service to jump into action to help us. When our basement flooded they were there to handle anything we needed which is invaluable when you are in a crisis like that. The whole team is willing to work with you to help navigate life's ups and downs right alongside you without making you feel silly for not understanding insurance jargon. I feel supported and covered by Todd's agency. Insurance is never fun, but this place helps you figure things out when they arise...like a new 16-year-old driver, yikes! The insurance is great, but the customer service is what keeps us with Todd McDonald (shout out to Charlotte!)."

"I have worked with many insurance agents and adjusters over the years with varying skill levels. None come close to the excellence Todd McDonald has given me and my family in the service of my insurance needs. Todd is extremely attentive, knowledgeable, and is always available to explain my options when I have had an issue with my coverage. I have recommended Todd to several colleagues, family and friends who also have had a positive experience with Todd. Todd and his team are passionate about providing the best insurance services in the industry. I would not trust any one else with my insurance. Todd simply provides a superior insurance experience and I know protected in the time of need for my home, automobile and business insurance."

"Todd always delivers. He wrote all my policies for business and personal. Very responsive when I need him for a certificate or advice, which is hard to say about other insurance brokers."

"Todd MacDonald is an honest, trustworthy, and very knowledgeable person to talk to for your insurance. Love having a person who always remembers you and your needs. He and his office always return a phone call with any of your concerns in a very timely manner. Love the personal touch of this team."

"After being dropped by Progressive after over 10 years, we were frustrated to say the least… but working with Todd and his team has been a breath of fresh air. Todd helped review our prior policies with Progressive, compare pricing, and get us set up for auto and home policies that got us better coverage and at better rates. Todd has also been great with making updates after adding solar to our home and working through a smooth transition to get everything set up with StateFarm."